marsbahis Privacy Policy
This page describes what we collect when you use marsbahis and how we keep that data protected under applicable law. We are committed to transparency about our data practices, and we want you to understand your rights when you access our platform.
We at marsbahis operate an online sportsbook and gaming service available where local law permits. Our operations span football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets. To provide these services securely and compliantly, we collect and process certain information. This policy outlines what data we gather, how we use it, who may access it, and how long we retain it.
Your privacy matters to us. We do not sell your personal data to third parties for marketing. We do share information with payment processors, identity-verification partners, and regulators only as required by law or to fulfil our operational and legal obligations.
What data we collect on marsbahis
We collect information in several categories. Account registration: When you open an account on marsbahis, we ask for your full name, email address, date of birth, and phone number. We also collect your residential address and national identity number for verification purposes. This information is necessary to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in your jurisdiction.
Payment information: When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or through banks including mobile banking, local payment, online payment, and e-wallet, we collect transaction details—the amount, date, method, and reference number. We do not store your full banking credentials or card numbers; payment processors handle that encryption. We retain transaction records for audit and dispute resolution.
Device and usage data: We log your IP address, browser type, device model, and operating system when you access marsbahis. We track which markets you browse (such as Liga 1 fixtures or live blackjack tables), how long you remain active, and which features you use. This helps us improve platform performance and detect fraud or abuse.
Communication: If you contact our customer support team—via email, live chat, or phone—we keep records of those conversations. We use these logs to resolve disputes, train staff, and improve service quality.
Third-party processors and data sharing
We at marsbahis do not operate in isolation. We work with specialised vendors to deliver our service securely. Payment partners (such as mobile banking, local payment, and our banking networks) process your deposits and withdrawals; they receive only the transaction details necessary to complete the payment. Identity-verification providers confirm your identity documents during KYC; they see your name, address, and document images for that verification only, and they delete those records within a contractual timeframe.
Hosting and infrastructure: Our servers may sit outside your jurisdiction—typically in data centres complying with international security standards. Your data is encrypted in transit and at rest. Regulatory and law-enforcement requests: We may disclose your information to government agencies, tax authorities, or anti-fraud bodies if required by valid legal process or to fulfil our compliance obligations in Indonesia and other jurisdictions where we operate.
We do not share your data with marketing agencies, affiliate networks, or unrelated third parties. We do not sell your information. Any partner we engage is bound by written data-protection agreements.
Your rights, cookies, and contact
You have the right to request what personal data we hold about you on marsbahis. You may ask us to correct inaccurate information or, in certain circumstances, to delete your data—subject to our legal retention obligations (for example, we must keep transaction records for financial and regulatory purposes). To exercise these rights, contact us using the details below.
Cookies and tracking: We use cookies and similar technologies to remember your login state, language preference, and browsing history on marsbahis. These are mostly session cookies that expire when you close your browser. Some are persistent, allowing us to recognise you on future visits. We use analytics cookies to understand how users interact with our football markets, live tables, and slot games. You can configure your browser to reject cookies, but some features of marsbahis may not function correctly if you do.
Data retention: We keep your account information and transaction history for as long as your account is active and for a minimum of seven years afterward (to comply with Indonesian financial regulations and international AML standards). If you close your account, we retain data only as long as required by law. Device logs and analytics data are typically purged after twelve months unless we are investigating a security incident.
Contact us: If you have questions about how we use your data on marsbahis, wish to exercise your privacy rights, or have a concern, please reach out to our data-protection team. You can email us or contact our customer support office in Jakarta. We will respond to your inquiry within the timeframe specified by applicable law, typically within fourteen days.
We review this privacy policy regularly and may update it to reflect changes in our operations or law. Significant changes will be communicated to you via email or a prominent notice on marsbahis. Your continued use of our platform after such notice constitutes acceptance of the updated terms.
Our commitment to data security
We employ encryption, access controls, and regular security audits to protect your personal data. However, no system is completely immune to breach. If we detect unauthorised access to your account or marsbahis systems, we will notify you promptly and cooperate with relevant authorities.